How to make a complaint and provide feedback

Your views matter

We welcome your feedback to help us improve our services.

Sometimes things can go wrong and our services can fall short of your expectations but if this happens, we want to hear from you.

As ñNTR is part of ñNTR Plus Group, all complaints and feedback are reviewed and actioned by the Group customer advocacy team.

The customer advocacy team will work with you to put right what has gone wrong, wherever possible. They will also make sure all necessary learning takes place and services are improved as a result of your complaint.

Advocacy means getting support from another person to help you express your views and wishes, and help you stand up for your rights. Someone who helps you in this way is called your advocate.”


Please visit our Group website to find out more about our complaints and feedback policy and how you can contact us to share your views.

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