Pest control


This page has been developed to offer an at-a-glance look at how to deal with pest issues, if they arise.

Your responsibilities

You are responsible for:

Reporting any pest control issues to us as soon as you discover them. This will enable us to investigate the cause of the problem using a competent, professional pest control contractor. If it is found that you are responsible for the necessary treatment, we will give you advice on how to deal with the problem.

Maintaining your property and garden so that they do not encourage pests, which could cause repeat infestations that affect your property or neighbouring properties. Examples include using the recycling bins correctly and not leaving bags of rubbish in your garden or communal areas.

Allowing us – and our appointed contractors – access to carry out pest control treatments that we are responsible for. If you fail to allow either our officers or contractors access to treat the issues, we may consider legal action such as an injunction to force entry in serious infestation cases affecting people’s health.

Our responsibilities

We are responsible for:

Blocks of flats and communal areas

We will investigate pest issues and obtain reports about the source of them. The treatment in communal areas on occasion will require us to treat a whole block, including all flats and communal areas. If a leaseholder’s property is part of a block being treated, we may recharge the leaseholder for a proportion of the total cost. We will investigate the source of any pest issues and if treatment is required within your flat or a communal area, we will arrange for this work to be carried out, ensuring that any holes are blocked up.


We will investigate the source of any pest issues and if required, block holes in your home that could allow pests to access your property or loft area. Any holes allowing access will be dealt with prior to, during or after the treatments, referring to the contractor’s advice.

When a property is empty, we will inspect it and deal with any pest issues before the home is re-let. We may recharge you or claim legal costs if you do not deal with pest control issues you have caused in your home and/or in adjoining properties or areas owned by us.

Pest advice

The British Pest Control Association (BPCA) offer advice on dealing with a large selection of pests.
Click the link below to find out more.

Reporting pest control issues

To report an issue, please call ñNTR customer services on 0800 048 8955.

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