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  • 102 reasons for a great party!
  • A new name in affordable housing in Staffordshire and Shropshire
  • Affordable homes made more energy efficient
  • An update on our repairs service: August 2023
  • Apprenticeships grow skills
  • ASB Awareness Week: feel safe in your home and proud of your neighbourhood
  • ASB Awareness Week: tackling hate crime
  • Boost to community hub at local primary school
  • Boost to food banks in Staffordshire and Shropshire 
  • Boost to plans for warmer, more efficient homes 
  • Bright future for bowling club thanks to funding boost
  • Bright spark Liam uses apprenticeship to begin electrical career
  • Bringing people together with help from the ñNTR My Community Fund 
  • Building stronger relationships with our customers
  • Care Plus acquires Shropshire nursing home
  • Care Plus shortlisted for two national awards
  • Carers’ Week 2023
  • Celebrating National Apprenticeship Week 
  • Celebrating our apprenticeship success stories 
  • Celebrating our involved customers during Volunteers’ Week 2024 
  • Celebrating the completion of new-build homes in Shropshire 
  • Celebrations for our 1st birthday 
  • Choir raise the roof at retirement living scheme
  • Christmas boost for food banks and community groups from ñNTR
  • Community hub sessions launched in Stafford!
  • Congratulations Oliver and Liam 
  • Customers go digital with new tablet computers
  • David’s first aid skills save choking baby 
  • E-bike conversion kit safety warning
  • Employment and money advice officer thanked for helping customer out of homelessness
  • Exciting schedule of free activities and social events for people aged 55+
  • Good neighbour Kerry shortlisted for top award 
  • Gwen’s community work earns her a Mayor of Shrewsbury award  
  • Have a happy and safe Diwali
  • Hat-trick of success for Care Plus
  • Have your say – ñNTR Ombudsman invites ñNTR residents to apply for next Resident Panel 
  • Have your say on the joint Complaint Handling Code
  • Have your say – South Staffordshire Council’s Residents’ Survey
  • ñNTR backs Shrewsbury & Oswestry Crucial Crew
  • ñNTR backs Staffordshire’s Best Kept Village Competition
  • ñNTR backs the Make Things Right campaign
  • ñNTR campaign focuses on keeping well and warm this winter  
  • ñNTR continues support for Staffordshire’s Best Kept Village & Community competition
  • ñNTR delivers festive cheer to families in need this Christmas 
  • ñNTR delivers much-needed grants to foodbanks this Christmas
  • ñNTR helps villagers with Coronation tree planting
  • ñNTR is helping you keep well and warm this winter
  • ñNTR launches new community hub for Burton Square
  • ñNTR marks Pride month by signing up to HouseProud pledge
  • ñNTR My Community Fund helps more people enjoy the outdoors 
  • ñNTR My Community Fund supports Shrewsbury Men’s Shed 
  • ñNTR My Community Fund supports sign language classes 
  • ñNTR named finalist in UK ñNTR Awards   
  • ñNTR puts art on local roads
  • ñNTR supports ‘Crucial’ training for schoolchildren 
  • ñNTR supports local villages 
  • Homes to be warmer, greener and more affordable thanks to £3.52 million government grant
  • Increase in fly-tipping following the festive period 
  • Inspired and guided by our values
  • Introducing Chatticus, our new chatbot
  • Introducing Chatticus, the new ñNTR chatbot.
  • Introducing our new Compliments Form
  • It’s National Volunteers’ Week!
  • Joe’s job satisfaction in making a positive difference
  • Local Hero Stephanie a favourite with neighbours  
  • Memorial bench unveiled on site of landmark housing project 
  • MP visits new affordable homes in Stafford
  • Mums’ football team scores funding boost from ñNTR
  • National Scrutiny Week 2022
  • National Scrutiny Week 2023: Celebrating the impact of our Customer Partnership Panel
  • New homes for popular Shropshire town 
  • New team aims to build safer communities by tackling anti-social behaviour
  • Nostalgic performance ‘reconnects’ Staffordshire residents 
  • Opening week is a success at our new Burton Square Community Hub! 
  • Our Tenant Satisfaction Measures (TSMs) 23-24
  • Parent & toddler group receives funding boost from ñNTR 
  • Planting new trees to help brighten up neighbourhood  
  • Plus services help customers save £2.78m 
  • Prison sentence sends warning over meter tampering
  • Property Plus is named finalist in UK ñNTR Awards
  • Quality homes for retirement living in Kinver 
  • Recycle Week 2023 
  • Residents get keys to new affordable homes in Bilbrook
  • Residents receive funding boost from ñNTR 
  • Responsible pet ownership 
  • Ron’s a local lockdown hero – is there a lockdown hero in YOUR neighbourhood?
  • Safeguarding Adults Week: safeguarding yourself and others 
  • Severnside answers emergency appeal
  • Share your experience – ñNTR Ombudsman’s report into communications and relationships
  • Share your views on what matters to you
  • Share your views on what matters to you – ñNTR Ombudsman’s Noise Investigation
  • Apprenticeship a great fit for Nathan
  • Soft play centre opens sensory room thanks to funding from ñNTR
  • Solving murder over mocktails 
  • “Some parts of my job are a bit more difficult at the moment but for our customers, it’s a lifeline.”
  • Speech, reading and translation support on our website 
  • Sport England grant helps older people get active
  • ñNTR funding boost hits the right note for young musicians
  • Stuart’s pedals raise pounds 
  • Support for Ukraine 
  • Supporting our customers to a brighter future 
  • The Sandford Nursing Home celebrates 5 Star food hygiene rating 
  • Three steps to safer homes in Gas Safety Week 11-17 September  
  • Today we are announcing that ñNTR Plus Group and The Wrekin ñNTR Group are proposing to come together as one organisation.
  • Tom’s new role helps keep our customers safe
  • Top award for homes and maintenance
  • Tribute surprises good neighbour
  • Two ñNTR Plus group tenants join new national panel
  • Warm Spaces
  • We are offering a warm space at our Burton Square Community Hub 
  • We are opening a Community Hub in Stafford! 
  • We are supporting Stop Loan Sharks Week 2023 
  • With deep sorrow we wish to pay tribute to Her Majesty The Queen for her enduring service and devotion. Rest in peace Your Majesty. 
  • Work starts on our new retirement living homes in Kinver
  • Working in partnership to tackle anti-social behaviour 
  • Wren House welcomes its first visitors
  • Pages

  • 2024 rent changes
  • About us
  • Access to services policy
  • Accessibility statement
  • Property improvement policy
  • Repairs policy
  • Aids and adaptations
  • Anti-social behaviour
  • Anti-social behaviour policy
  • Application to exchange tenancies
  • Are you homeless?
  • Asbestos in your home
  • Benefit advice
  • Boundary and fencing policy
  • Building Insurance (shared owners)
  • Building insurance
  • Building safety
  • Building safety – Pennycrofts Court
  • Buying my home
  • Care and support
  • ñNTR careers
  • Protected: Change in circs test
  • Change of Circumstances
  • Chatticus, the ñNTR chatbot 
  • Fire safety in communal areas
  • Communal maintenance requests
  • Compensation policy
  • Complaints and feedback policy – key facts
  • Complaints and feedback policy
  • Contact us
  • Contact us form
  • Contents insurance
  • Cookie policy
  • Coronavirus (COVID-19) customer advice
  • Corporate Plan
  • Customer Annual Report
  • Customer Annual Report 2022-23
  • Customer commitments
  • Customer Partnership Panel
  • Damp and mould policy
  • Damp and mould policy – key facts
  • Damp, mould and condensation
  • Discretionary ñNTR Payments (DHP)
  • Disrepair claims information
  • DIY, home improvements and alterations
  • Request for permission to carry out alterations
  • Domestic abuse policy
  • Drop-in and see us
  • Electrical inspections
  • Money advice
  • Employment advice
  • Empty homes policy
  • Ending a tenancy after a bereavement
  • Ending your tenancy
  • Eviction policy
  • Find a home
  • Fire compartmentation  
  • Fire door inspections
  • Fire safety
  • Fire safety in the home
  • Fire safety in apartment buildings 
  • Gardening services
  • Gas safety and servicing
  • Group tenancy policy
  • Handy ‘how to’ videos
  • Hate crime policy
  • My help and support
  • Help us keep you safe
  • Hoarding policy
  • Home
  • Leaseholders – Home improvements and alterations
  • Home safety
  • Homes for Ukraine sponsor form
  • Homes to rent
  • How to make a complaint and provide feedback
  • How to request compensation for eligible improvements when you have given notice to end your tenancy – fact sheet
  • How we will improve your home – fact sheet
  • Improving our systems
  • Improving your experience
  • Keep well & warm
  • Keeping a pet
  • Leaseholders
  • Leaseholders: alteration requests
  • Leaseholders: contact us
  • Leaseholders: subletting
  • Leaseholders: update your contact details
  • Protected: Leave a compliment
  • Lettings policy
  • Lettings policy – key facts sheet
  • Liability insurance claims
  • Lifts and hoists
  • Local heroes
  • Lodgers and subletting
  • Management of pest controls policy
  • Mutual exchange
  • My Community Fund sponsorship form
  • My home
  • My ñNTR
  • My neighbourhood officer
  • My tenancy
  • News
  • Notice of termination of tenancy
  • Online courses
  • Online observation form
  • Our commitment to the HouseProud Pledge
  • ñNTR and Property Plus – Coterminous Boards
  • Passing on a tenancy
  • Pay my rent
  • Personal Independence Payment (PIP)
  • Pest control
  • Planned improvements
  • Plus services
  • Power cuts
  • Press team
  • Privacy notice
  • Publications
  • Recharge policy
  • Register to get involved
  • Repairs
  • My repairs and maintenance
  • Repairs service status
  • Report a non-emergency, minor repair
  • Report anti-social behaviour
  • Reporting ASB, fly-tipping & graffiti
  • Request a repair
  • Request details of your 2024 rent changes
  • Request for permission to carry out alterations – guidance notes
  • Requesting to carry out your own home improvements – fact sheet
  • Residential lease extension
  • Retirement living
  • Right to buy/acquire
  • Safeguarding policy
  • Safeguarding – Speak Up
  • Sanctioning
  • Section 20
  • Service charges, sinking funds and ground rent
  • Shared owners
  • Shared ownership
  • Site map
  • Stop loan sharks
  • Subletting
  • Supported temporary move policy
  • Plus services referral form
  • Tenancy fraud
  • Tenant satisfaction measures 2023-24
  • Terms and conditions – Property improvement survey prize draw
  • The benefit cap
  • The My Community Fund
  • Third party consent
  • Transfers and exceptional moves policy
  • Transfers and exceptional moves policy – key facts
  • Tree management policy
  • Universal Credit
  • Unreasonable complainants behaviour policy
  • Useful contacts
  • Value for money
  • Virtual Customer Panel (VCP)
  • Water hygiene
  • Work clubs
  • You said, we’re doing
  • Documents

  • Access to services policy
  • Access to services policy
  • An introduction to your tenancy
  • Annual self-assessment against ñNTR Ombudsman complaint handling code 23-24
  • Anti-social behaviour policy
  • Application update form (Change of circumstances)
  • April 2022
  • April 2023
  • April 2024
  • Are you struggling to pay your bills and debts?
  • ASB policy
  • August 2022
  • August 2023
  • Boundary and fencing policy
  • Buying a home
  • Carbon monoxide alarm user guide – Ei208
  • Summary of cover
  • Compensation policy
  • Compensation policy
  • Complaints and service improvement report 2023-24
  • Complaints and feedback policy
  • Complaints and feedback policy – Appendix A
  • Complaints and feedback policy – key facts
  • Complaints and feedback policy – key facts
  • Consent to disclose personal information to a third party
  • Customer annual report 2021-2022
  • Customer annual report 2022-23
  • Customer commitments
  • Customer commitments policy
  • Damp, mould and condensation – your guide to a healthy home
  • Damp and mould policy
  • Damp and mould policy
  • Damp and mould policy – factsheet
  • Damp and mould policy – key facts
  • Dealing with ASB
  • December 2022
  • December 2023
  • Direct Debit – ñNTR – Shropshire
  • Direct Debit – ñNTR – South Staffs
  • Direct Debit – ñNTR – Stafford
  • HPG domestic abuse policy
  • Easy Read RSH TSM Consultation booklet
  • Emergency contact form
  • Empty homes policy
  • Empty homes policy
  • Ending a tenancy after a bereavement
  • Eviction policy
  • Eviction policy
  • February 2022
  • February 2024
  • Gas safety and servicing
  • Government’s white paper published in November 2020
  • Group safeguarding policy
  • Supported temporary move policy
  • Group tenancy policy
  • Group tenancy policy
  • Guide to asbestos in your home
  • Guide to PIV units
  • Guide to storage heaters
  • HPG hate crime policy
  • Help us keep you safe
  • Hoarding policy
  • Hoarding policy
  • ñNTR Ombudsman complaints handling code
  • ñNTR Ombudsman landlord performance report 2022-23
  • ñNTR Ombudsman scheme
  • How best to use your economy 7 tariff
  • How to apply for a disabled parking bay
  • How to request compensation for eligible improvements when you have given notice to end your tenancy – fact sheet
  • How we will improve your home – fact sheet
  • Complaints and feedback policy
  • HPG Customer Voice flyer
  • HPG domestic abuse policy
  • HPG hate crime policy
  • HPG sponsorship form
  • Information for residents about the ñNTR Ombudsman Service
  • January 2022
  • January 2023
  • January 2024
  • July 2022 – newsletter special
  • July 2022
  • July 2023 – newsletter special
  • June 2022
  • June 2024 – newsletter special
  • Leaseholder’s guide to section 20
  • Let me in — electrical installation testing
  • Lettings policy
  • Lettings policy
  • Lettings policy – FAQs
  • Lettings policy – Key facts
  • Lettings policy – key facts sheet
  • Make sure you’ve got winter all wrapped up
  • Management of pest controls policy
  • March 2022
  • March 2023
  • March 2024
  • May 2022
  • May 2023
  • May 2024
  • Meet your repairs and maintenance team
  • Mutual exchange FAQs
  • Mutual exchange guidance notes
  • My ñNTR issue one 2022
  • My ñNTR – Issue five – TSM special
  • My ñNTR – Issue four – Annual report 2022-23
  • My ñNTR – Issue three
  • My ñNTR – Issue two 2022
  • My ñNTR – February 2023 – Help Us Keep You Safe bulletin
  • My ñNTR – Rent review bulletin 2023
  • My ñNTR – Rent review bulletin 2024
  • My repairs, maintenance and safety guide
  • News Extra issue two 2021
  • November 2022
  • November 2023
  • October 2022
  • October 2023
  • Opening Doors issue two 2021
  • Our aids and adaptations service
  • Pest control policy
  • Pet request form
  • Pillar issue two 2021
  • Previously Severnside ñNTR
  • Previously South Staffordshire ñNTR Association
  • Previously Stafford and Rural Homes
  • Property improvement policy
  • Property improvement policy
  • Property improvement policy fact sheet – How to request compensation for eligible improvements
  • Property improvement policy fact sheet – How we will improve your home
  • Property improvement policy fact sheet -Requesting to carry out your own home improvements
  • Proposed tenant satisfaction themes and measures
  • Quality homes standard – general needs
  • Quality homes standard – market rent
  • Quality homes standard – retirement living
  • Recharge policy
  • Rent calendar 2024-25
  • Repair and maintenance visits
  • Repairs policy
  • Repairs policy
  • Request to carry out alterations
  • Requesting to carry out your own home improvements – fact sheet
  • Group safeguarding policy
  • SARH Annual Report 2020-21
  • September 2022 – newsletter special
  • September 2023 – annual report special
  • Severnside ñNTR Annual Report 2020-21
  • Shropshire Affordable ñNTR Allocation Policy and Scheme
  • Smoke and carbon monoxide alarms
  • SSHA Annual Report 2020-21
  • Supported temporary move policy
  • Transfer and exceptional moves policy
  • Transfer and exceptional moves policy
  • Transfer and exceptional moves policy – Key facts
  • Transfer and exceptional moves policy – key facts
  • Transfer promise
  • Tree management policy
  • Tree management policy
  • TSMs results 2023-24
  • Unreasonable complainants behaviour policy
  • Unreasonable complainants behaviour policy
  • Events

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